Questions and Answers


Q. What kind of services do you provide?

A: Citizens Homecare provides companion care and personal care services. Our services are designed to provide assistance with those activities that elders need help with in order to be able to stay at home safely and with dignity. Our services may include fall prevention; medication and fluids reminders; light housekeeping, grooming or bathing assistance; running errands; incontinence care; transfers; protective supervision at hospital, assisted-living facility or nursing home.

Q: What does the term “aging in place” mean?

A: Aging in place refers to the ability of any person to grow old in their own home or that of their family. It is the opposite of institutional residential care like a nursing home. Sometimes it may mean the ability, with extra help, to stay in an assisted-living facility as well.

Q: Do you provide services in assisted-living facilities?

A:  Yes. People sometimes discover that the assistance provided in an assisted-living facility is not sufficient to enable them to remain independent. In these cases, Citizens Homecare provides a qualified caregiver to make this possible. In some states you are allowed to hire private help in an assisted-living facility or nursing home.

Q: How quickly can homecare services be provided/started?

A:  Generally services can be provided within a 24-hour period and often the same day.

Q: Can I change the schedule if I have appointments to keep?

A:  Schedule changes are easily accomplished with advance notice. Our goal is to make the schedule work for the family, not the agency. Your needs, your requests, your schedule. We will do everything possible to make sure the schedule you want is the schedule you get.

Q: How do I start homecare services with Citizens Homecare?

A: Call us 866-243-8178 to find a caregiver near you. We will have our staff come to your home and conduct a free, no-obligation assessment. We will then, at your direction, identify caregivers who have the skills, personality and availability to assist you. You will then be able to meet the caregiver and if you approve, they will begin working for you.

Q. Is it Safe?

A: At Citizens Homecare all of our employees and caregivers go through a thorough screening which includes background check, drug test, and fingerprint. We also have extensive liability coverage that protects the client and caregivers.

Q. What ages do you provide care for?

A: At Citizens Homecare we provide care for clients age 18 and over.

Q: Do you provide Skilled Nursing Care?

A: We are not a skilled nursing care provider, but a non-medical care provider. However, we can refer to outside high quality and dependable nursing providers.

Q: What are your Hours?

A:  24/7

Q: How Much Does Care Cost?

A: Service is personalized for each individual client, therefore costs vary. We highly recommend free In-Home, hospital, or skilled nursing facility consultation as the starting point.

Q: Should I use independent Contractors vs agency?

A: There may be legal ramifications using uninsured, unbonded private pay care providers in the form of unemployment compensation, workman’s compensation, social security benefits and other costs. Please be aware of your legal responsibilities should you choose to use a caregiver outside of an agency. Check with an attorney.

Q: How do I start home care services with Citizens Homecare?

A: Call us at 714-350-5066 to find a caregiver near you. We will have our staff come to your home and conduct a free, no-obligation assessment. We will then, at your direction, identify